Need help using the GovRAMP Member Portal? You’re in the right place. Below you’ll find answers to common questions and guidance on how to get personalized support when you need it.
If you’re experiencing issues with the portal or have questions about your membership, billing, or profile:
📧 Email: info@stateramp.org or olivia@stateramp.org
🕒 Response Time: Mon–Fri, 9:00 AM – 5:00 PM ET (excluding federal holidays)
We’ll do our best to respond within 1–2 business days.
Q: I can’t log in. What should I do?
A: On the login page, click “Reset Password” and enter your email address. You’ll receive a password reset email within a few minutes. If not, check your spam folder or contact support.
Q: I don’t see my organization listed in the directory.
A: Only organization-based member profiles appear in the directory. Make sure your organization’s profile has been assigned the correct listing level and affiliation code. Contact support to confirm.
Q: How do I update my contact info or add additional users?
A: Navigate to “Edit This Profile” from the top menu. From there, you can update general information, addresses, phone numbers, emails, and more. If you are an admin, you can also manage contacts tied to your organization.
Q: Where can I find past invoices and payments?
A: From your Portal Home Page, click “Payment History” to view past transactions and reprint receipts.
Q: I registered for an event but didn’t get a confirmation.
A: Confirm your registration under “My Events” in the portal. If it’s not listed, try registering again or contact support for assistance.
Q: How do I change my membership level?
A: Membership level changes require staff assistance. Please contact support@govramp.org with your request.
If your question isn’t listed here, our support team is happy to assist. Contact us at info@stateramp.org and we’ll point you in the right direction.